1. How to read your prescription?

Prescription example one

Prescription example Two

Sphere / SPH / S / DS = Indicates the strength of your prescription
Cylinder / CYL / C / DC = Indicates the astigmatism
Axis / AXI / AX / A / X = Astigmatism’s degree
PD = Pupillary Distance

2. What is PD?

The pupillary distance (PD) is the distance between the pupil center when the eyes are facing the front and the line of sight is parallel. It is an important information in order to know where to put the optical center on each lens, so you’ll have the best vision. 

You may get Binocular PD or Monocular PD, plus both Monocular PD is your Binocular, Allowable error is 1mm-2mm.

3. How to measure your PD?

If there is no PD on your prescription form, please ask your prescribing eye doctor or optician. If you choose to measure by yourself, please use a mirror or let your friend or family members measure for you, which is what we recommend.

Your eyes need to look straight ahead and keep the eyes parallel to your friend or family members, and obtain the data under the following condition:

97% PD range is between 54mm-74mm, female range may be 52mm-65mm, male range may be 58mm-71mm.

4. Do we offer Bifocal and Progressive lenses?

We only offer single vision lenses. If there's nothing in the "ADD" section of your prescription, then you have single vision.

5. What kind of vision type do we offer?

We only offer near vision lenses(myopia). The maximal value of the sum of SPH+CYL should not be more than -6.00. Eg., if your SPH is -4.00, the maximal value of your CYL should not be more than -2.00. 

We don’t offer hyperopia lenses at this time, if the sign in your SPH section is “+”, then you have distance vision(hyperopia).
We don’t offer prism correction lenses as well.

6. Can you use your contact lens prescription?

Sorry that the contact lens prescription cannot be used for the lenses for glasses.

7. How long is your prescription valid? 

It will be better if your prescription was obtained within 1-2 years.

8. Where to find your glasses SKU?

The SKU# of your glasses, like 12-345, or OO9001-23, normally it should be on the arm of your frame or your original glasses box.

9. Why we require our customer to fill the Eyeglass Prescription form and upload the Prescription document as well?

We want to double check the lenses prescription, and make sure it is 100% correct.

10. Why we need to know your Sunglasses SKU?

To double check your frame, and make sure the lenses will be cut correctly.

11. How long will it take to receive your order?

It will take us 2-3 weeks to deliver the lenses to you once we receive the order.

1. Do you offer international shipping?

Yes, and we ship wide world.

2. How much is shipping?

Free Shipping.

3. Which carrier company do we use? Is it trackable?

We ship via UPS, which is trackable with a tracking number.

4. How long will it take to receive my order?

It takes 3-5 business days for UPS to deliver the lenses to you once we finish making your prescription lenses.
The processing time depends on your order’s completeness (your prescription and PD), the complexity of your prescription, and the shape of your frame. Once we verify all your prescription details, you should receive your complete order within 2-3 weeks.

1、What is your return policy?

Since prescription lenses are highly customized, we don't accept return for prescription lenses; we do provide a second pair if there are issues. If there are any issues with your prescription lenses,Please contact our customer service and provide pictures about the problems within sixty (60) days of delivery for full refund or a new pair.

2、Do prescription lenses have warranty?

Prescription lenses also come with one year warranty.