FAQ

Lens Fit & Compatibility

How do I know if these lenses will fit my frames?

Every product page has a Fit Guide tab that lists all compatible frame models and size variants, plus frames that look similar but use different lenses. Check the Fit Guide before purchasing — it's the most accurate source.

To confirm manually: find the SKU number on the inside of your frame's arm or on the original box (e.g., OO9102-01 or 12-345). Search it on o-review.com or the brand's website to get the exact model name, then match it against the product title.

The lenses don't fit my frames — what should I do?

Email us at cs@walleva.com with: (1) the SKU or barcode on your lens package, (2) the SKU on your frame's arm, and (3) a brief description of the fit issue. We'll respond within 1 business day and make it right.

The lenses are almost the right size but slightly large — is that normal?

Yes. Our replacement lenses are intentionally designed slightly larger than OEM to ensure a secure, rattle-free fit. Apply gentle, even pressure around the edge to seat them into the frame. Watch our installation videos on YouTube if you need a visual guide.

Orders & Shipping

How long does delivery take?

United States: Orders ship within 1 business day from our Potomac, Maryland facility and typically arrive within 3–5 business days via USPS First Class Mail with tracking included. Alaska, Hawaii, and US territories may take 10–15 business days; APO/FPO addresses may take up to 3 weeks.

International: Most international orders arrive within 2 weeks; delivery can take up to 6 weeks depending on destination and customs processing. Brazil may take up to 2 months.

Is shipping free?

Yes — all US orders ship free. International shipping rates are calculated at checkout.

Where do you ship from?

All orders ship from our facility in Potomac, Maryland.

How do I track my order?

You will receive a tracking number by email once your order ships. Track it at usps.com. Tracking is available while the package is within the United States; once it leaves the US, updates may not be available depending on the destination country.

Tracking shows "delivered" but I haven't received my package.

  1. Verify the shipping address in your confirmation email is correct.
  2. Check with other people at the address — a neighbor or household member may have picked it up.
  3. Contact your local USPS carrier to ask where the package was left.
  4. If you still can't locate it, email cs@walleva.com. Note: USPS requires a 45-day waiting period before a lost-package claim can be filed.

I entered the wrong shipping address — what should I do?

Contact us immediately — orders ship within 1 business day, so every hour counts. Reach us by:

If the order has already shipped, we'll do our best to help, but address changes after shipment are not always possible.

I need to cancel my order — what should I do?

Cancel directly from your account as soon as possible — we ship within 1 business day, so act quickly:

  1. Log into your account and open the order.
  2. Click Request cancellation and confirm.
  3. If the order hasn't shipped yet, it will be cancelled automatically — no action needed on our end.

Ordered as a guest? Open the order status link in your confirmation email — the cancellation option is on that page. Once an order ships it cannot be recalled.

Returns & Exchanges

What is your return policy?

You may return new, unworn, and unused products within 60 days of delivery for a full refund or an exchange. See our Return Policy for full details.

How do I request a return?

You can request a return directly from your account — no need to contact us first:

  1. Log into your account and open the order you'd like to return.
  2. Click Request return, select the item(s), and submit.
  3. We'll approve within 1–2 business days and email you return instructions.
  4. Print the return approval email and include it in your package — without it, we won't be able to identify your return when it arrives.

Ordered as a guest or can't find your order? Email cs@walleva.com with your order number.

How do I request an exchange?

We make exchanges easy — especially if you ordered the wrong lens model or color:

Request an Exchange →

After submitting the form, print the confirmation page and include it in your return package so we know what you'd like in exchange.

Tip: The most common exchange reason is a frame model mismatch — lenses that look right but don't fit the exact frame variant. Check the Fit Guide tab on the product page before reordering to confirm the correct model.

Lens Care & Maintenance

My new lenses are foggy or blurry — what's wrong?

There is a thin protective film on the inner surface. Use a fingernail to gently lift a corner from the edge, then peel it off. Do not mistake this film for the lens itself.

How should I clean my lenses?

Use clean water or the microfiber cloth included with your order. Avoid salt water, pool water, soap, and detergents — these chemicals can damage the lens coating.

Best practice: Remove the lenses from the frame first, clean each piece separately, dry thoroughly (especially where the lens contacts the rim), then reinstall. Water trapped between the lens and rim is the main cause of coating damage over time.

The lens coating is peeling or clouding — what should I do?

TAC-based polarized lenses are sensitive to salt water, pool water, and soap/detergent. If your lenses were exposed to these, email cs@walleva.com with a photo. If the lenses are within the 1-year warranty, we'll send replacements. If you need a coating that resists chemicals, look for our Mr. Shield® polycarbonate lenses.

My Emerald lenses look blue or purple, not green — are they defective?

No — this is completely normal. Emerald lenses are iridescent: they appear green when viewed straight-on (as photographed), and shift to blue or purple at other angles or in different lighting. This is an intentional optical property of the mirror coating, not a defect.

How do I verify that my lenses are polarized?

Watch this quick test: Walleva lens quality & polarization test (YouTube).

How do I install rubber earsocks?

Wet the frame arms lightly with soapy water before sliding on the rubber. This lubricates the surface and makes installation smooth without straining the rubber or the frame.

Warranty

Do Walleva lenses come with a warranty?

Yes. All Walleva lenses are covered by a 1-year warranty against manufacturing defects.

There are scratches or marks on my lenses — are they defective?

Many apparent scratches or spots are surface particles that clean off with the provided cloth. Try wiping with light pressure first. If marks remain after cleaning, email cs@walleva.com with a photo.

My Transition (photochromic) lenses don't seem to darken — how do I test them?

  1. Test in strong, direct sunlight — cloudy conditions will not fully activate the lens.
  2. Place the lens on a white surface.
  3. Cover half the lens with the cleaning cloth for about one minute.
  4. Remove the cloth immediately and compare the two halves — the uncovered half will be noticeably darker. The lens returns to clear quickly, so check right away.

If the lens shows no change at all, email cs@walleva.com with a photo.